April 16, 2010, Newsletter Issue #27: A lot of communication is non-verbal
Tip of the Week
Early research into communication suggested that 93% of all communication is non-verbal. Although this research has long since been debunked, we all accept that when we are communicating ‘Its not what we say but the way that we say it.' But more than that – it is the way we dress, how close we stand to each other, where we sit in a room and even the car we drive or the house we live in.
Ask yourself, what is your non-verbal behaviour saying about you?
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